Try to release the gas from the torch by using a sharp tool to push the butane valve on the bottom. Once all the gas is released, try refilling it again. Let it rest for 5 minutes before attempting to ignite again.

Try pulling the small metal piece by the nozzle upwards closer to the nozzle. This piece helps with the ignition spark.

No, none of our torches are shipped with butane due to shipping regulations. You'll need to fill it with butane before first use.

Any butane cans meant for torch lighters will work fine. Avoid butane that’s made for disposable lighters.

1. Ensure the torch is off, cool, and in a well-ventilated area.
2. Use a sharp tool (pen tip) to press the refill valve and release any remaining gas.
3. Turn the torch upside down and insert the butane can nozzle into the valve.
4. Refill time:
   Pocket Torch: 3 seconds
   Table Torch: 5 seconds
5. Let the torch rest for 1 minute before use.

Most of our torches have an adjustable flame wheel on the body of the torch. Move the wheel towards the right to increase flame and to the left to decrease it.

When igniting the flame, slide the safety lock button to the right. This will lock the flame in place. When you want to release the flame, slide the lock to the left.

We recommend the Turbo or the Ultra. Turbo weighs about 8.5 oz and Ultra is about 15 oz. Both torches have a big tank and are very sturdy for outdoor uses.

• Orders are typically processed within 1–2 business days (excluding weekends and holidays) after your order confirmation email is received.
• Once your order ships, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor your shipment directly with the carrier.

Please note: Due to shipping restrictions on butane-powered products, we currently ship within the continental United States only. We do not ship to Alaska, Hawaii, or U.S. territories.

• We currently offer flat-rate standard shipping within the United States. Shipping costs are calculated and displayed at checkout based on your order subtotal.
• Standard shipping is $4.93 on orders under $60, and free on orders $60 and above.
• Standard shipping typically delivers within 3–4 business days after your order has shipped. Delivery times are estimates and may vary due to carrier delays, peak shipping periods, or holidays.

• Once your order has shipped, you will receive an email notification from us that includes a tracking number. You can use this tracking number to monitor your shipment directly through the carrier.
• Please allow up to 48 hours for tracking information to become available after shipment.
• If your tracking shows no movement for several days or appears delayed, we recommend contacting USPS directly using the tracking number for the most accurate and up-to-date information.