Maven Warranty

MAVEN TORCH 1 YEAR LIMITED WARRANTY

*Please check our Q&A first for any general troubleshooting questions and concerns in case it applies to your torch

ALL RETURNS, EXCHANGES AND WARRANTY INQUIRIES MUST FILL OUT THE FOLLOWING FORM TO OPEN A RETURN REQUEST. FORMS WILL BE ASSESSED AND YOU WILL BE CONTACTED BY A MAVEN TORCH REPRESENTATIVE TO PROCEED. PLEASE BE SURE TO THOROUGHLY REVIEW WARRANTY REQUIREMENTS BEFORE INQUIRY.

MAVEN TORCH RETURN FORM

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WARRANTY COVERAGE

  • Your Maven torch is warranted against defects in material or workmanship, not in results of misuse or accidental damage.
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  • This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse, exposure, accidents, neglect, and improper maintenance or storage.
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  • At our discretion, items inspected and determined as defected will be either repaired or replaced without charge except for shipping return fees

    • WARRANTY LIMITATIONS 

    This warranty does not include:  

  • Any condition resulting from incorrect or inadequate maintenance or care  
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  • Damage resulting from misuse, abuse, negligence, accidents or shipping damage
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  • Dissatisfaction due to buyer’s remorse
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  • Normal wear and tear of the exterior finish, including but not limited to scratches, dents, chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners.
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  • Damages incurred during transportation
  • Damages incurred during assembly or maintenance
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    OUT OF WARRANTY INSTRUCTIONS:

    Your item is out of warranty if:

    1. It has been past the 1 year time period since you have purchased the item
    2. Your item is defected due to outside causes other than original manufacturer defects
    3. You have no proof of purchase
    4. No images of torch provided
    • If your item is determined to be out of warranty, you have the option of having the item fixed or replaced by purchasing our out of warranty repair.

     

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