Try to release the gas from the torch by using a sharp tool to push the butane valve on the bottom. Once all the gas is released, try refilling it again. Let it rest for 5 minutes before attempting to ignite again.

Try pulling the small metal piece by the nozzle upwards closer to the nozzle. This piece helps with the ignition spark.

No, all of our products except for Alpha ships without butane to meet shipping regulations.

Any butane cans meant for torch lighters will work fine. Avoid butane that’s made for disposable lighters.

Hold your torch upside down and upright. With the tip attached to the butane can, insert the can into the valve located on the bottom of the torch. Gently press down on the can and you should feel the gas releasing. Refill it for about 8 seconds and let the torch sit for about 5 minutes before using it.

Most of our torches have an adjustable flame wheel on the body of the torch. Move the wheel towards the right to increase flame and to the left to decrease it.

When igniting the flame, slide the safety lock button to the right. This will lock the flame in place. When you want to release the flame, slide the lock to the left.

We recommend the Turbo or the Ultra. Turbo weighs about 8.5 oz and Ultra is about 15 oz. Both torches have a big tank and are very sturdy for outdoor uses.

• We only ship to the United States.
• All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. A tracking number will be attached to the email that allows you to easily track your package.

• For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.For simple flat rate shipping: We are currently offering free standard shipping on ALL orders. Standard Shipping Estimated Delivery Time: 2-5 Business Days (Delivery time subject to delays during high peak shipping volumes including holidays)
  
  

• When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@maventorch.com with your name and order number, and we will look into it for you.